Carmen Kieffer holds a degree in business strategy, leadership and change and began her professional journey in the financial sector. In 2017, she joined the Chambre des Métiers as a digitalisation consultant, where she advised skilled craft companies on the advantages of digital transformation - demonstrating practical solutions and guiding them through available funding opportunities.

Today, she leads the Service eHandwierk and advocates for the skilled crafts sector in various working groups and committees. The Service eHandwierk provides tailored advice on digitalisation, innovation, sustainability, decarbonisation and energy efficiency.