"It’s not about replacing doctors — it’s about giving them superpowers" - Nicolas Chaperon

Nicolas Chaperon is the Chief Information Officer of ING Luxembourg and a driving force behind the bank’s digital transformation. With a sharp focus on innovation, operational resilience, and customer-centricity, he navigates the fast-evolving intersection of finance and technology with both vision and pragmatism. At Nexus Luxembourg, Nicolas Chaperon will join the stage to share his insights on the future of AI in everyday life—from financial models to the reinvention of digital identity. In our conversation, he reflects on the power of AI to augment human intelligence, the gaps still left unresolved in tech, and the critical importance of protecting time and focus in an always-on world.

Nicolas Chaperon

1. What inspired you to join Nexus Luxembourg for its second edition?

I’ve been following Nexus Luxembourg with interest, and its reputation as a hub for meaningful dialogue between tech leaders, innovators, and institutions made it a natural choice. It’s a great opportunity to exchange ideas, challenge assumptions, and stay connected to the pulse of Luxembourg’s evolving digital and financial landscape.

2. What’s one tech prediction for the future that sounds crazy, but you believe in?

I think we’re on the verge of a major shift in healthcare: AI won’t just support diagnostics—it will become a frontline diagnostic partner. Not just for rare or complex conditions, but for everyday health monitoring.

We’re already seeing AI outperform specialists in spotting early signs of diseases like cancer or cardiovascular issues through imaging and lab data. What’s exciting—and a bit unsettling—is that these systems can detect patterns invisible to the human eye, long before symptoms appear.

It may sound futuristic, but this kind of proactive, AI-driven screening could redefine how we think about preventive care. It’s not about replacing doctors—it’s about giving them superpowers.

3. What’s one thing tech still hasn’t fixed that it should have by now?

Digital identity. In 2025, it’s surprising that we still rely on fragmented logins, physical documents, and manual verifications to prove who we are. What’s more concerning is that the very technologies we use to authenticate—passwords, biometrics, even multi-factor tokens—are being outpaced by the capabilities of AI.

We’re reaching a point where generative models can convincingly mimic voices, faces, and writing styles. That creates a paradox: the faster tech evolves, the less reliable our current identity systems become. We urgently need a new paradigm—one that’s secure, portable, and user-controlled—to keep (or restore?) trust in digital interactions.

4. If AI could help with one everyday task, what should it be?

If I could pick one everyday task for AI to take over, it would be protecting focus time. 

Our calendars fill up fast—with meetings, reviews, and endless context switching. Imagine an AI that understands your priorities, anticipates deadlines, and proactively shields your agenda—rescheduling non-urgent meetings, flagging conflicts, and even communicating with stakeholders on your behalf.

It’s not just about time management—it’s about creating space for strategic thinking in a world that rarely slows down.